Hello, Goldfinch is sent out between the 25th-27th of every month to insure arrival by the 1st of each month.

If you sign up before the 27th of the month, you'll receive the following month's Hello, Goldfinch.

For example: if you sign up on or before August 27th, your first month will be September. If you sign up after the August 27th, your first month will be October.

No worries! You should be able to cancel and make changes through the Shop App OR email me! jess.gloege@gmail.com

*Your billing date is date your signed up. Please be sure to make changes before that date AND before the 25th when letters are packed & processed.

Letters should arrive before the 1st of each month. Check that the address on your subscription is correct.

If you have not received your letter by the 3rd, please email me jess.gloege@gmail.com. I will send a replacement right away!

If your letter arrives damaged, send photos to jess.gloege@gmail.com and I will send a replacement!

Sorry :( We are not shipping internationally at this time.